Refund, Returns & Exchange Policy

At SIFAT, we want every order to feel right — from the fragrance to the overall experience. If something isn’t as expected, we’re here to help make it right.

Your Return & Exchange Window

You have 7 days from the date of delivery to request a return or exchange. Requests made after this period may not be accepted.

What Qualifies

Situation	Resolution
Item arrived damaged, defective, or leaking	Full refund or replacement — your choice
Wrong item delivered	Full refund or replacement — your choice
Unopened, unused, and sealed item due to change of mind	Refund or exchange for another fragrance
Opened or used item	Reviewed case-by-case at SIFAT’s discretion

To be eligible for a return or exchange, the product must be in its original condition and packaging, along with the invoice and any complimentary items or freebies included with the order.

What Doesn’t Qualify

• Requests made more than 7 days after delivery

• Products showing signs of misuse, tampering, or damage caused after delivery

• Complimentary samples returned separately

• Change-of-mind requests for products that have been opened or used

Return Shipping Costs

• Defective, damaged, leaking, or incorrect item: SIFAT will cover the return shipping cost.

• Change-of-mind / unopened return: Return shipping costs are the customer’s responsibility.

How to Request a Return or Exchange

1. Contact us within 7 days of delivery at info@sifatperfumes.com or 0303-3415108. Please provide your order number and clear photos or a video of the product and packaging if the item is damaged or incorrect.

2. Our team will review your request and confirm eligibility, usually within 1–2 business days.

3. Once approved, we’ll provide the return or pickup instructions.

4. After we receive and inspect the returned item, we’ll process your refund or arrange your exchange.

Refunds

For eligible returns, refunds will be processed after the returned product has been received and inspected.

• COD orders: Refunds will be issued through bank transfer, Easypaisa, or JazzCash using the details provided by the customer.

• Prepaid orders: Refunds will be issued to the original payment method, subject to the payment provider’s processing time.

Please note that the exact refund processing time may vary depending on the payment method and financial institution.

Exchanges

Exchanges are available for a different fragrance of equal value.

• If the replacement fragrance costs more, the customer will need to pay the difference.

• If the replacement fragrance costs less, the difference may be refunded or provided as store credit, at SIFAT’s discretion.

Order Cancellations

Orders can be cancelled free of charge before dispatch.

Once an order has been dispatched, it can no longer be cancelled. In that case, the order will be subject to the Return & Exchange Policy after delivery.

Questions?

We’re here to help. For any questions regarding returns or exchanges, please contact us:

Sifat Perfumes
Block 10-A, Gulshan-e-Iqbal, Karachi, Pakistan
Email: info@sifatperfumes.com
Phone: 0303-3415108

Last updated: August 2026